Retail help

Use the exact email address shown in your invitation. Pausier checks the invitation against that address, so a different personal or work email will not activate the same access.

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No. The invitation is intended for the invited customer only. If someone else needs Pausier, they should use their own invitation or contact Pausier support.

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Search your inbox for Pausier and check junk or spam folders. If you still cannot find it, contact Pausier support from the email address you expect was invited.

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Try signing in with the same email address and password you created. If you do not remember the password, use password reset.

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Use the activation page again from your invitation if available, or contact Pausier support. Do not use a link from a message you were not expecting.

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The email address is locked so the invitation can be matched to the correct invited account. This helps prevent someone from activating access with a different address.

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Do not continue with activation. Close the page and contact Pausier support so the invitation can be checked safely.

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Use https://www.pausier.com and avoid entering details on lookalike sites. Pausier will never ask for your banking password, OTP, full card number, or recovery phrase.

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Create a password that is unique to Pausier and hard to guess. Do not reuse a banking, email, or shopping password.

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Yes. A password manager can help create and store a unique password for Pausier.

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Check that the invitation email is correct and try again. If it still fails, use Pausier support instead of trying repeated guesses.

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No. Keep your password private. Pausier support will not ask you to tell them your password.

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Use /sign-in/password on www.pausier.com. After sign-in, Pausier returns you to your account page unless a safe return path was provided.

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Use the same email address that was invited and activated. A different address may not show the same Pausier access.

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Yes. The existing one-time-code sign-in remains available where configured. Password sign-in is the retail sponsored entry path.

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For retail sponsored access, the safe web return is your Pausier account page.

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Open /password-reset and enter the email address you activated with. Follow the reset instructions sent to that email.

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Check junk or spam folders, then request a new reset after a short wait. If it still does not arrive, contact Pausier support.

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No. Use the newest reset email. Old or already-used reset links may stop working for account safety.

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Enter only the email address for your Pausier account and the new password you choose. Do not enter banking logins, card numbers, OTPs, or recovery phrases.

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A newer web sign-in is now active. Sign in again if you want to continue in this browser.

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Use the Sign in again action and return to your Pausier account page. Pausier does not need token, cookie, or session details from you.

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No. It means the web sign-in state changed. Sign in again before continuing with protected account actions.

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Contact Pausier support. Do not send passwords, OTPs, browser cookies, or screenshots that reveal private messages.

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Use the same invited email address that you activated on Pausier. This keeps your Pausier access tied to the right account.

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Yes. Use your Pausier email and password where the sponsored mobile app asks you to sign in.

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Use the Pausier web account and CHECK flow. Mobile sponsored product work is separate from this web help entry.

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No. Do not enter banking passwords, OTPs, full card numbers, or recovery phrases into Pausier.

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Sponsored mobile access is designed for one active mobile installation at a time. Replacing the phone makes the earlier mobile installation lose sponsored access.

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No. Stop and contact Pausier support if you did not expect to replace the active mobile device.

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No. Web sign-in and mobile-device replacement are separate Pausier access controls.

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Use CHECK when a message, link, call note, payment request, or pressure situation does not feel right. Pausier gives a deterministic safety report first.

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Do not paste passwords, OTPs, full card numbers, banking logins, full bank details, private keys, recovery phrases, private documents, or anything unnecessary for a safer decision.

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Yes. If you include a link or choose the link option, Pausier can review URL warning signs and configured reputation evidence without showing raw private URL tokens publicly.

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No. CHECK provides decision support and safer next steps. It does not prove that a message, link, call, or payment request is safe or unsafe.

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Saved Reports are Pausier reports you deliberately save to your signed-in account so you can return to them later.

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Private mode keeps the preview in the current browser session only. Turn off private mode before saving a report you want to keep in your account.

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Use the available report controls in your Pausier account. If you need help with account access or deletion, contact Pausier support.

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Trusted Circle lets you choose trusted contacts and manually share a saved report for a second human review.

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No. You choose the contact and the report. Nothing is sent in the background.

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No. A trusted response is another person's view. Still verify important requests independently before sharing details or moving money.

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Need Pause is a Pausier safety idea for moments when pressure is live and you need to stop, breathe, and avoid acting from urgency.

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Pause the interaction. Do not share codes, move money, install software, or stay on a call because someone insists. Verify through a route you already trust.

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Yes. If you feel pressured, contact someone you already trust using a known number or channel before taking the requested action.

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When enabled, the help button appears only in the sponsored mobile app. There is no web bank-help button in this retail web interface.

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Pausier sends only predefined pressure signs and minimal account references. The bank uses its own records to locate the customer.

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Outside hours, Pausier may show the configured bank fraud number in the sponsored mobile app. A callback is not promised outside hours.

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No. This web interface provides retail help and Pausier support links only. It does not create a bank-help request.

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Pausier uses the details you choose to submit and account state needed to run the service. Keep submissions limited to what is needed for a safer decision.

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Do not send passwords, OTPs, full card numbers, banking logins, full bank details, private keys, recovery phrases, or private documents.

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Include your Pausier account email and a short description of the problem. Do not include passwords, OTPs, full payment details, private keys, or full message histories unless support specifically provides a safe route.

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Refresh the page, then sign in again if asked. If the issue continues, contact Pausier support and describe the page you were trying to use.

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Try a shorter description without sensitive details, check your connection, and try again later. If you were signed in, you can also sign in again and return to Account.

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Preview reports stay in the current browser session unless saved. Saved Reports appear from the signed-in account area.

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Do not use links from unexpected messages. Type https://www.pausier.com into your browser and navigate from there.

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Use /support, /contact, or email support@pausier.com. Include your Pausier account email and a short description of the problem.

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Contact Pausier support. Account access changes need careful handling, so do not send private credentials or one-time codes.

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Use the Retail help and Support links shown on the account page. Pausier does not show private administration details in the retail web interface.

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Use the Pausier account deletion page or contact Pausier support from the email address linked to your account.

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